運送政策

Delivery Area

We do not yet offer shipping outside of Hong Kong. Areas not covered: outlying islands (except South Lantau and Tung Chung). If it is unclear if you are covered, or if you are in an area not covered, please write to us and we may be able to make special arrangements for delivery.

If you are looking for delivery to somewhere not covered, we recommend trying to order online from our friends at LEKKER LAA Ltd. To find out where you can buy our products in person on the outlying islands, please see our Where to Buy map.

Free Shipping

Ordering a 24 pack or more qualifies you for free shipping within our delivery area.

Delivery Schedule

Our delivery days are Tuesday - Friday. The delivery schedule below shows which parts of Hong Kong our delivery team will target each day of the week, in order of priority. On extraordinarily busy delivery days, areas listed first are the priority, while areas listed later may be delayed. We appreciate your understanding in these rare circumstances and we will do our best to deliver your order as soon as possible.

• Tuesday: New Territories (including Sai Kung), Hong Kong Island, Kowloon

• Wednesday: Discovery Bay, Tung Chung, South Lantau, Kowloon, Hong Kong Island Central area

• Thursday: Kowloon, Hong Kong Island, Shek O, Stanley

• Friday: New Territories (including Sai Kung), Hong Kong Island, Kowloon

Please note, this delivery schedule applies to orders received at least one day before delivery, by 3pm.

If your scheduled delivery day falls on a public holiday, your order will be delivered the next working day.

Receiving Deliveries

Our delivery person may contact you before their arrival to provide an estimated time of arrival. If no one is home when delivery arrives, they may leave the delivery at an appropriate location such as with your door attendant, in front of your door etc.  Please alert Double Haven if there is no safe place to leave your delivery if you expect no one to be at the address. 

All necessary re-deliveries will incur a fee of HKD 60 per case, HKD 60 minimum, and must be paid in cash upon successful re-delivery.